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Privacy Policy

MensPsych Psychology Services

1. Purpose of this Privacy Policy

MensPsych Psychology Services (“MensPsych”, “we”, “us”, “our”) is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal and health information through our website, online systems, and psychological services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Who we are

MensPsych Psychology Services operates as a family trust providing psychological assessment and treatment services in South Australia.

Practice location:
271 The Parade, Beulah Park SA

Contact:
Email: contact@menspsych.com.au
Website: www.menspsych.com.au

3. What information we collect

a) Website and online information

When you interact with our website or online systems, we may collect:

  • Name and contact details submitted via enquiry or booking forms

  • Email address if you subscribe to newsletters or download resources

  • Limited technical information such as IP address, browser type, and usage data

  • Cookies and analytics data to improve website performance and security

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b) Clinical and health information

If you engage our psychological services, we may collect:

  • Personal details (name, date of birth, contact information)

  • Health information, including mental health history, assessment results, session notes, and treatment plans

  • Referral information from GPs or other health professionals

  • Medicare, DVA, or insurer details (where relevant)

  • Payment and billing information

Health information is considered sensitive information and is handled with a high level of care and confidentiality.

4. How we collect information

We collect information:

  • Directly from you (forms, bookings, sessions, email or phone contact)

  • Through our website and secure online systems

  • From referrers or third parties (such as GPs, schools, insurers, or family members) where you have provided consent or where permitted by law

5. Why we collect and use information

We collect and use your information to:

  • Provide psychological assessment and treatment

  • Manage appointments, billing, and Medicare or insurer claims

  • Communicate with you about your care

  • Meet legal, ethical, and professional obligations

  • Support clinical supervision and quality assurance

  • Improve our services, advertising processes and website functionality

 

We only use your information for purposes directly related to the reason it was collected, unless otherwise permitted or required by law.

6. AI-assisted clinical documentation

MensPsych clinicians may use AI-assisted clinical documentation tools integrated within our secure practice management systems (including Zanda, Novonote, and Novopsych) to assist with drafting session notes.

 

These tools:

  • Support real-time note drafting only

  • Do not record, store, or retain session audio or transcripts

  • Do not train external AI models using your personal information

  • Produce draft notes that are reviewed, edited, and approved by your psychologist before being saved to your clinical file

 

All clinical records remain within our secure clinical systems.

7. Disclosure of information

We may disclose personal or health information:

  • To other treating health professionals (with your consent)

  • To Medicare, DVA, insurers, or funding bodies for billing and claims

  • To clinical supervisors, with identifying details removed where possible

  • To administrative service providers who support our practice systems

  • Where required or authorised by law, including:

    • Mandatory reporting obligations

    • Court orders or subpoenas

    • To prevent or lessen a serious and imminent threat to health or safety

 

We do not sell or rent your personal information.

8. Storage and security

Your information is stored securely using reputable third-party systems, including:

  • Practice management and clinical record platforms (e.g. Zanda, Novonote, Novopsych, CiView)

  • Secure payment processing systems (e.g. Stripe)

  • Website customer management system

 

We take reasonable steps to protect information from misuse, loss, unauthorised access, or disclosure. Paper records (if any) are securely stored and destroyed in accordance with legal requirements.

9. Access to and correction of your information

You have the right to request access to your personal information and to request corrections if you believe information is inaccurate or incomplete.

 

Requests are handled in line with legal and ethical obligations. In some circumstances, access may be limited where permitted by law.

10. Privacy complaints

If you have a concern about how your information has been handled, please contact us in the first instance:

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Email: contact@menspsych.com.au

 

We take privacy complaints seriously and aim to respond promptly.

 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

11. Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in law or our practice operations. The most current version will be available on our website or on request.

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